Case Study

Transforming IT Operations for a Multinational Energy Firm

  • GSI: Prominent Software Provider
  • Delivery Partner: TecTigers
  • Regions Covered: EMEA, APAC, and North America

Fast Facts

Devices Managed
0 +
Items Handled Monthly
0 +
Warehouses Operated
0
Project Duration
0 M
SLA Compliance
0 %

Scope of Work:

  • Device lifecycle management
  • Employee onboarding and offboarding
  • IT asset disposal

Client Challenges

The multinational energy firm faced operational inefficiencies in managing IT assets across its global footprint. Challenges included:

  • Complex Lifecycle Management: Difficulty tracking and managing 65,000+ devices across multiple regions.
  • Onboarding and Offboarding Delays: Employee productivity was impacted by slow device deployment for new hires and inefficient device retrieval for offboarding.
  • IT Asset Disposal Compliance: The firm struggled to meet regulatory requirements for secure IT asset disposal and e-waste management.
  • Global Coordination: A fragmented approach to inventory management and logistics created bottlenecks in operations.

Solution Delivered by TecTigers

TecTigers provided an integrated IT Warehousing as a Service solution tailored to the client’s unique needs:

  1. Device Lifecycle Management
    • Streamlined processes to track, stage, deploy, and maintain devices throughout
      their lifecycle.
    • Centralized asset management system to ensure real-time visibility of all
      devices.
  2. Employee Onboarding and Offboarding
    • Pre-staged and configured devices delivered to new hires, ensuring faster onboarding.
    • Implemented secure device collection, data wiping, and redeployment workflows for offboarding employees.
  3. IT Asset Disposal (ITAD)
    • Certified secure data wiping and environmentally compliant e-waste disposal services.
    • Provided detailed reporting and disposal certificates to meet global regulatory standards.
  4. Warehousing and Logistics
    • Operated 12 strategically located warehouses to optimize inventory storage and distribution across regions.
    • Managed shipping and handling of 2,900+ items monthly with real-time tracking.
  5. Scalable Infrastructure
    • Designed a scalable solution to handle fluctuating demand and rapid deployment for global operations.

Key Outcomes

  1. Enhanced Operational Efficiency:
    • Reduced onboarding and offboarding device turnaround times by 35%.
    • Improved device tracking accuracy with centralized management.
  2. Global SLA Compliance:
    • Consistently met a 99.5% SLA adherence, ensuring high client satisfaction.
  3. Sustainability and Compliance:
    • Diverted thousands of devices from e-waste through secure refurbishment and recycling programs.
    • Provided comprehensive compliance reports for all IT asset disposals.
  4. Seamless Global Coordination:
    • Optimized logistics and warehousing operations across EMEA, APAC, and North America, supporting global
      scalability.

TecTigers delivered exceptional service as our IT warehousing partner. Their expertise in device lifecycle management and logistics transformed our operations, helping us achieve both efficiency and compliance across regions. The SLA compliance and their commitment to sustainability were particularly impressive. TecTigers has been a true partner in driving operational excellence.

Global IT Operations Manager, Multinational Energy Firm
ClientMultinational Energy Firm
OfferingIT Warehousing