Case Study

Streamlined Device Management with DaaS

  • GSI: Leading MNC
  • Delivery Partner: TecTigers
  • Regions Covered: North America, EMEA, and APAC

Brief Overview

A leading manufacturer of stainless steel fittings, valves, and specialty products partnered with Leading MNC, with TecTigers as the service delivery partner, to manage secure disposal of end-of-life IT assets. TecTigers provided specialized solutions, including data wiping, degaussing, physical destruction, and secure chain-of-custody management for 1,500 assets. With 450 assets data wiped, a 99% SLA compliance rate, and timely delivery of Certificates of Destruction and e-waste certificates, this collaboration ensured secure and compliant asset disposal across North America, Europe, and South Asia.

Fast Facts

Assets Disposed
0 +
SLA Compliance
0 %
Ongoing Project Duration
0 M

Device Types: Lenovo and MacBooks

Key Tasks:

  • Asset Management
  • Configuration Management
  • Device Management
  • Patch Management
  • Hardware Break-Fix

Client Challenges

  • Diverse Device Fleet Management: Managing a global fleet of 1,300+ devices from multiple manufacturers, including Lenovo and MacBook, posed logistical and operational challenges.
  • High Availability Expectations: Meeting stringent SLA requirements across varied geographies required robust operational coordination.
  • Complex IT Operations: Ensuring seamless asset and configuration management while addressing hardware break-fix issues in real time.
  • Scalability: Handling the growing and shifting demands of a globally dispersed workforce.

Solution Delivered by TecTigers

    1. Comprehensive Device Management
      • Managed 1,300+ devices across global locations, ensuring full lifecycle support from deployment to decommissioning.
    2. Proactive Maintenance
      • Implemented advanced patch and configuration management systems to minimize downtime and maintain security compliance.
    3. Efficient Hardware Support
      • Delivered hardware break-fix services with minimal disruption to operations, achieving a 98.9% SLA compliance rate.
    4. Global Coordination
      • Deployed resources across North America, APAC, and the Middle East to ensure rapid response and consistent service delivery.
    5. Centralized Reporting and Analytics
      • Provided detailed insights into device performance, SLA metrics, and usage trends to support continuous improvement.

Key Outcomes

  • Enhanced Device Availability
      Maintained a 98.9% SLA compliance rate, ensuring seamless access to essential devices.
  • Operational Efficiency
      Streamlined asset, configuration, and patch management, reducing administrative overhead.
  • Improved User Experience
      Delivered reliable and proactive support, minimizing downtime and disruptions.
  • Scalable and Flexible Solution
      Adapted to the evolving needs of a global workforce across diverse regions.
  • Global Excellence
      Coordinated resources and expertise across North America, APAC, and the Middle East to meet client expectations effectively.
ClientInternal
OfferingDevice as a Service (DaaS)