- GSI: Global Telecommunications Giant
- Delivery Partner: TecTigers
- Regions Covered: North America and LATAM
Global Telecommunications Giant, with TecTigers as the service delivery partner, executed a datacenter lift and shift project for a global leader in building technology and solutions. The project involved relocating over 50 devices from a datacenter in Singapore, Asia, to a new facility in Berlin, Germany. TecTigers conducted detailed site surveys, handled decommissioning, packaging, logistics, installation, and testing, achieving 100% SLA compliance and ensuring minimal disruption to operations.
Key Tasks:
- Decommissioning
- Installation
- Secure Disposal
- Geographically Dispersed Sites: Managing CPE recovery and installation across 50+ locations in North America and LATAM.
- Lifecycle Management: Streamlining the transition from outdated equipment to new devices while ensuring secure disposal of decommissioned equipment.
- SLA Adherence: Meeting SLA targets consistently across multiple sites within a short timeframe.
- Secure Disposal Requirements: Ensuring compliance with data protection and environmental regulations during the disposal process.
- End-to-End CPE Management
- Provided complete lifecycle services, including decommissioning, installation of 75 devices, and
secure disposal.
- Provided complete lifecycle services, including decommissioning, installation of 75 devices, and
- Regional Expertise
- Deployed skilled teams across North America and LATAM to execute operations efficiently.
- Secure Disposal Practices
- Ensured compliance with environmental and data security regulations, delivering certificates of
secure disposal.
- Ensured compliance with environmental and data security regulations, delivering certificates of
- Seamless Coordination
- Leveraged advanced project management practices to meet client requirements and maintain SLA
targets.
- Leveraged advanced project management practices to meet client requirements and maintain SLA
- Flexible Execution
- Adapted to the unique needs of each site, ensuring minimal disruptions to client operations.
- End-to-End CPE Management
- Streamlined Equipment Transition
- Delivered efficient CPE recovery and installation across 50+ sites, enhancing operational efficiency.
- Secure and Compliant Disposal
- Achieved secure disposal of decommissioned devices in line with regulatory standards.
- Consistent SLA Performance
- Maintained a 95% SLA compliance rate, ensuring timely delivery of services.
- Improved Client Operations
- Enhanced equipment reliability and performance through seamless installation processes.
- Regional Expertise Demonstrated
- Successfully executed the project across diverse geographies in North America and LATAM, setting a foundation for future collaborations.
TecTigers’ expertise in managing our CPE installation and recovery operations across North America and LATAM was outstanding. Their ability to seamlessly decommission, securely dispose, and install 75 devices across 50+ sites within a six-month timeframe exceeded our expectations. Their adherence to environmental and data security regulations, coupled with a 95% SLA compliance rate, highlights their professionalism and dedication. TecTigers’ regional expertise and operational efficiency have greatly enhanced our equipment lifecycle management. We are extremely satisfied with the results.
— Regional IT Operations Manager, Multiple Clients