- GSI: Tech Giant
- Delivery Partner: TecTigers
- Regions Covered: Global
Tech Giant, with TecTigers as the service delivery partner, delivered a global AV (Audio-Visual) refresh project to upgrade and modernize AV infrastructure across 75+ meeting rooms. The project involved managing over 1,200 devices, including AV hardware and systems, across multiple locations. Over a one-year period, TecTigers provided comprehensive services, including site surveys, AV design, decommissioning, installation, and hypercare support, achieving a 98.9% SLA compliance rate and significantly enhancing collaboration and meeting experiences.
Key Tasks:
- Site Survey
- AV Design and Implementation
- Decommissioning
- Installation
- Hypercare Support
- Outdated AV Infrastructure: Upgrading legacy AV systems in 75+ meeting rooms to improve collaboration and communication capabilities.
- Global Coordination Executing the project across multiple locations while maintaining consistent standards and timelines.
- Minimizing Disruption: Ensuring minimal downtime and disruption during the refresh and installation process.
- Post-Installation Support: Providing hypercare support to address issues and ensure smooth adoption of the new AV systems.
- AV Design and Implementation
- Delivered modern AV designs tailored to each meeting room’s requirements, integrating VCaaS (Video Conferencing as a Service) capabilities.
- Comprehensive Site Surveys
- Conducted detailed assessments of meeting rooms globally to inform design and installation strategies.
- Efficient Decommissioning and Installation
- Decommissioned outdated AV systems and installed over 1,200 new devices with minimal operational impact.
- VIP Support and Hypercare
- Provided VIP support for key stakeholders and hypercare services to ensure seamless system performance post-implementation.
- Hardware Break-Fix Services
- Delivered reliable hardware break-fix support to maintain high availability and performance of AV systems.
- Enhanced Meeting Experiences
- Upgraded 75+ meeting rooms globally with modern AV systems, enabling seamless collaboration and communication.
- Improved Operational Efficiency
- Streamlined project execution, completing the refresh within the one-year timeline with minimal disruption.
- High SLA Compliance
- Achieved a 98.9% SLA compliance rate, demonstrating consistent and reliable service delivery.
- Scalable AV Infrastructure
- Delivered a future-ready AV setup capable of adapting to evolving technological needs.
- Post-Deployment Reliability
- Ensured smooth operations through hypercare and ongoing hardware break-fix support.
TecTigers has transformed our meeting experiences with their exceptional AV refresh services. Upgrading over 1,200 devices across 75+ meeting rooms globally, they delivered cutting-edge solutions tailored to our collaboration needs. Their meticulous planning, seamless installation, and hypercare support ensured minimal disruption to our operations. Achieving a 98.9% SLA compliance rate within a year showcases their dedication to excellence. The future-ready AV infrastructure they implemented has greatly enhanced our communication capabilities, and we couldn't be more satisfied with their professionalism and expertise.
— Global IT Manager, Internal Operations