- GSI: Leading Global Enterprise
- Delivery Partner: TecTigers
- Regions Covered: Global
Leading Global Enterprise, with TecTigers as the service delivery partner, executed a large-scale End-User Computing (EUC) refresh project for a leading global consumer healthcare company. The project involved refreshing over 25,000 devices across multiple locations worldwide, with a monthly refresh rate of more than 2,500 devices. Over the 15-month duration, TecTigers provided end-to-end services, including warehousing, preprovisioning, migration, disposal, and asset buyback, achieving a 98.9% SLA compliance rate and delivering a seamless technology transition.
Key Tasks:
- Warehousing
- Preprovisioning/Imaging
- Decommissioning
- Migration
- Disposal
- Asset Buyback
- Large-Scale Device Refresh: Refreshing over 25,000 devices globally while maintaining uninterrupted operations.
- Tight SLA Requirements: Ensuring adherence to a 98.9% SLA compliance target amidst diverse regional challenges.
- End-to-End Lifecycle Management: Coordinating preprovisioning, migration, and secure disposal of decommissioned devices.
- Logistical Complexity: Managing warehousing, transportation, and asset buyback processes across multiple regions.
- Efficient Warehousing and Logistics
- Established centralized warehousing and streamlined global logistics to support the device refresh process.
- Comprehensive Preprovisioning
- Pre-imaged and configured devices to ensure swift deployment and reduced downtime for end-users.
- Seamless Migration
- Executed device migrations with minimal disruption to user productivity, ensuring smooth transitions.
- Secure Disposal and Asset Buyback
- Decommissioned outdated devices securely, provided environmental disposal solutions, and facilitated asset buyback to offset costs.
- Global SLA Compliance
- Delivered services with a 98.9% SLA compliance rate, meeting the client’s high standards of reliability and efficiency.
- Streamlined Device Refresh
- Successfully refreshed over 25,000 devices globally within the 15-month timeline.
- Minimal Disruption
- Ensured uninterrupted operations and productivity through seamless migrations and preprovisioning.
- Cost Optimization
- Offset project costs through asset buyback programs and efficient logistics management.
- Sustainability and Compliance
- Adhered to environmental and regulatory standards for secure device disposal.
- Scalable and Repeatable Framework
- Established a robust process for future refresh projects, enabling scalability and repeatability across locations.
TecTigers has been an invaluable partner in executing our global EUC refresh project. Their ability to refresh over 25,000 devices across multiple regions with a monthly refresh rate of 2,500+ devices was truly impressive. From warehousing and preprovisioning to secure disposal and asset buyback, their end-to-end services were seamless and efficient. Achieving a 98.9% SLA compliance rate over 15 months demonstrates their commitment to reliability and excellence. Their efforts ensured minimal disruption to our operations and provided a scalable framework for future projects. We couldn’t be more satisfied with the results.
— Global IT Operations Director, Leading Consumer Healthcare Company