- GSI: Prominent Software Provider
- Delivery Partner: TecTigers
- Regions Covered: Global
Prominent Software Provider, with TecTigers as the service delivery partner, delivered a comprehensive Annual Maintenance Contract (AMC) solution for 6,534 servers supporting internal operations globally. The three-year engagement involved proactive maintenance, efficient ticket handling, and adherence to Same Business Day (SBD) and Next Business Day (NBD) SLAs. TecTigers handled over 213 tickets annually while maintaining a 96% SLA compliance rate, ensuring seamless server performance and operational continuity.
Servers Managed
0
Tickets Handled Annually
0
+
Locations Covered:Global
Ongoing Project Duration
0
Y
SLA Compliance
0
%
SLA Agreed: Same Business Day (SBD) & Next Business Day (NBD)
- Global Server Management: Maintaining 6,534 servers across a global footprint required consistent monitoring and swift resolution of issues.
- High Availability Requirements: Meeting SBD and NBD SLA commitments was critical for minimizing server downtime and ensuring uninterrupted operations.
- Efficient Ticket Resolution: Handling over 213 tickets annually with diverse and complex issues posed logistical and technical challenges.
- Proactive Maintenance Needs: Ensuring servers were updated, secure, and operating at peak performance required regular, proactive interventions.
- Comprehensive Maintenance Plan
- Provided regular AMC services for all 6,534 servers, including diagnostics, repairs, and updates.
- Proactive Monitoring
- Implemented advanced monitoring tools to identify and address potential issues before they escalated.
- Efficient Ticket Management
- Resolved over 213 tickets annually through streamlined workflows and dedicated technical teams.
- Global SLA Compliance
- Maintained a 96% SLA compliance rate, ensuring adherence to SBD and NBD response times across diverse geographies.
- Customized Support
- Delivered tailored solutions to address the unique needs of each server location and workload.
- Enhanced Server Performance
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Ensured high availability and optimal performance for 6,534 servers globally.
- Reliable SLA Compliance
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Consistently met SBD and NBD SLAs with a 96% compliance rate, minimizing operational disruptions.
- Efficient Issue Resolution
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Effectively managed over 213 tickets annually, reducing downtime and ensuring swift resolutions.
- Proactive Maintenance Benefits
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Reduced the likelihood of server failures through regular updates and preventative interventions.
- Global Operational Consistency
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Delivered consistent and reliable maintenance services across all server locations, supporting seamless internal operations.