- GSI: Top-Tier ISV
- Delivery Partner: TecTigers
- Regions Covered: Europe
Top-Tier ISV, with TecTigers as the service delivery partner, implemented a comprehensive Managed Print Service (MPS) solution for a leading European industrial conglomerate. The project involved managing over 1,250 printers across multiple locations in Europe. Over the three-year project, TecTigers efficiently handled more than 200 tickets annually, achieving a 96% SLA compliance rate while adhering to Same Business Day (SBD) and Next Business Day (NBD) response times.
Devices Refreshed
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Tickets Handled Annually
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Locations Covered: Multiple locations across Europe
Ongoing Project Duration
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SLA Compliance
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%
SLA Agreed: Same Business Day (SBD) & Next Business Day (NBD)
- Distributed Printer Fleet Management: Managing over 1,250 printers across various locations in Europe required consistent service and monitoring.
- Response Time Requirements: Meeting stringent SLAs for Same Business Day (SBD) and Next Business Day (NBD) responses to support operations.
- Ticket Volume Management: Handling over 200 annual service requests efficiently while minimizing disruptions to client operations.
- Cost Optimization: Providing a cost-effective solution for managing both leased and existing printers.
- Comprehensive MPS Implementation
- Delivered a fully managed print service, covering installation, maintenance, and AMC for all printers.
- Efficient Ticket Management
- Handled over 200 tickets annually with proactive monitoring and a dedicated support team.
- SLA-Driven Service Delivery
- Maintained a 96% SLA compliance rate, consistently meeting SBD and NBD response times.
- Fleet Optimization
- Managed a mixed fleet of leased and client-owned printers, ensuring optimal performance and reduced downtime.
- Regional Coordination
- Deployed teams across Europe to ensure consistent service delivery across multiple locations.
- Enhanced Printer Fleet Efficiency
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Improved operational efficiency through effective management of over 1,250 printers.
- Minimal Downtime
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Consistently met SBD and NBD SLA commitments, ensuring uninterrupted printing services.
- Streamlined Operations
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Optimized ticket resolution processes, handling over 200 service requests annually with precision.
- Cost-Effective Solution
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Reduced printing-related costs by managing existing printers alongside leased devices under a single service model.
- Client Satisfaction
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Achieved a high SLA compliance rate and provided a reliable MPS solution tailored to the client’s needs.